Frequently Asked Questions
When you visit a product page with an item that is out of stock, it will not allow you to order that item. You can however choose to be notified when that item is back in stock.
Due to our quick turn around time, we are unable to modify or cancel orders once submitted. If you have any concerns about your order, please call Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays and we will do our best to provide you with a solution.
Yes! You can place an order by phone by calling Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays.
Most orders placed before 2:00 p.m. EST will be processed and shipped within one to two business days. Orders placed on Friday after 1:00 p.m., weekends or holidays will be processed on the next business day. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information
We offer three different shipping options for your convenience:
- UPS Ground: Free Shipping & Handling for orders in the U.S.
- UPS Next Day: Orders will be charged published rates according to the zone and estimated weight of the order.
- UPS Second Day: Orders will be charged published rates according to the zone and estimated weight of the order.
Transit times can vary based on shipping method and location. Ground shipping within the U.S. takes between 3 and 7 business days.
Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected, so please plan ahead and order early.
You can skip your next shipment at any time by logging into your account and visiting the My Auto Reorders tab.
We do our best to process orders quickly. You can opt for UPS Next Day or UPS Second Day delivery. These orders will be charged published rates according to the zone and estimated weight of the order.
Please note that orders placed over the weekend, on a holiday or after 2:00 p.m. EST will be processed on the next business day.
Your order number can be found on your order or shipping confirmation email. Your tracking number can be found in your shipping confirmation email. If you've created an account on our website you can find both your order and tracking number under the My Account tab.
You can check on the status of your order under the My Orders tab. If it’s been over 10 business days since you placed your order, please let us know by calling Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays.
Unfortunately, at this time we do not ship outside the U.S.
Please inspect your order once your shipment arrives and report any issues within 2 weeks of receiving your order.
If for some reason you are not satisfied with a product, you may return it within 30 days of receiving your order for a refund of the purchase price. Items should be returned in their original packaging. Products cannot be returned unless they are new, unopened, unused and in the original factory-sealed packaging. Please note that shipping costs are not reimbursed and we will only pay return shipping costs if the return is a result of our error. Refunds will be issued after we receive and process your return.
For more information, or to start a return, please call Customer Service at 1-888-247-7893 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays.